Best of the West Roadtrip: Las Vegas - San Francisco - Los Angeles

Las Vegas, Death Valley, Sequoia National Park, San Francisco, Big Sur, Solvang, Santa Barbara & Los Angeles.

Avoriaz

Welkom in een uniek skigebied dat speciaal is ontworpen voor alpineskiën. Avoriaz en Chatel maken deel uit van het skigebied Portes du Soleil, dat 14 skigebieden met 650 km piste in twee landen met elkaar verbindt.

Meribel

In het hart van de drie valleien, tussen Les Ménuires en Courchevel, ligt het moderne skigebied Méribel.

Comomeer en Gardameer

Combineer twee van de mooiste meren van Italië op dezelfde reis!

Roadtrip Californië: Highway 1 Classics

een brug over een waterlichaam met paarse bloemen op de voorgrond

San Diego, Huntington Beach, Santa Barbara, San Luis Obisco, Big Sur, Monterey, San Francisco

Bad Gastein

Het populairste skigebied van Oostenrijk heeft meer dan 200 kilometer aan pistes, waarvan de langste 14 kilometer is!

Chamonix

Chamonix is al 200 jaar een centrum voor alpinisten. De prachtige omgeving en de Mont Blanc maken de vallei van Chamonix tot een van de meest bezochte plaatsen ter wereld voor wie tijdens zijn vakantie de ultieme natuurervaring wil beleven.

Saalbach

Het Oostenrijkse Saalbach heeft meer dan 200 kilometer aan skipistes - je kunt er elke dag nieuwe afdalingen maken!

Barcelona en Mallorca

Combineer twee dagen winkelen in Barcelona met een week op het prachtige Mallorca.

Eilandhoppen in de Egeïsche Zee

Santorini, Ios, Naxos en Mykonos bieden een stukje van het Griekse eilandleven.

Phuket en Khao Lak

een luchtfoto van een tropisch eiland met een boot op het strand

Pulse in Phuket en rust in Khao Lak - een heerlijke Thailand combo!

Canazei

Het Italiaanse skigebied Canazei maakt deel uit van de Dolomiti Super Ski met meer dan 400 liften.

Eilandhoppen tussen de schatten van de Cycladen

Eilandhoppen in de Cycladen: Santorini - Ios -Mykonos - Santorini

Madonna di Campiglio

Het Italiaanse Madonna di Campiglio ligt op een hoogte van 1.550 meter, heeft meer dan 50 liften en 150 km aan pistes.

Droomvakantie op de Malediven - een paradijs midden in de winter

een luchtfoto van een klein eiland midden in de oceaan

Reis naar de witte stranden en turquoise wateren van de Malediven, waar luxe, snorkelen en ontspanning in tropische omgevingen wachten midden in de winterkou.

Canarische Eilanden: Dubbel plezier

5 nachten op Gran Canaria & 5 nachten op Tenerife

St. Anton

St Anton is een van de meest klassieke skigebieden in de Alpen en is sneeuwzeker.

Val Thorens

Val Thorens ligt in het skigebied Les Trois Valées, een van de beste skigebieden ter wereld.

Wandelen in Californië: Roadtrip naar unieke wandelingen

Ontdek het prachtige landschap van Californië en de unieke wandelroutes die geschikt zijn voor verschillende niveaus van wandelvaardigheid.

Bangkok, Phuket en Khao Lak

Bangkok, Phuket en Khao Lak bieden samen spannende Thaise hoogtepunten.

Val Gardena

Val Gardena in Italië maakt deel uit van de Superski Dolomiti, het grootste skigebied ter wereld.

Livigno

Het gastvrije Livigno ligt in een vallei, prachtig genesteld tussen besneeuwde alpentoppen op ongeveer 1800 meter met een maximale hoogte van ongeveer 2800 meter.

Gran Canaria en Madeira

Combineer het zonnige Gran Canaria met Madeira - het eiland van de eeuwige lente.

ABBA Voyage inclusief hotel en vlucht

Ervaar het fantastische Londen en combineer je reis met ABBA Voyage - een spectaculaire show met baanbrekende technologie.

Dubai en Fujairah

Wolkenkrabber Dubai en klassiek Fujairah staan in schril contrast met elkaar.

Californië Roadtrip: Los Angeles - San Diego - Palm Springs

2 nachten in LA, 3 nachten in San Diego, 3 nachten in Palm Springs, 2 nachten in LA

Normandië en Parijs

een vrouw loopt over straat met een strooien tas

4 nachten in Port-En-Bessin-Huppain & 2 nachten in Deauville & 1 nacht in Parijs

Vietnam's parels

Ontdek het fascinerende Vietnam! Met deze reiscombinatie krijg je een mix van stad, natuur en ontspanning.

Athene, Meteora en Halkidiki

Athene - Meteora - Halkidiki - Thessaloniki

Loiredal

een groot wit kasteel met een tuin ervoor

4 nachten in Tours inclusief een halve dag wijnreis met wijnproeverij

Ontdek Toscane in een Fiat 500

2 nachten in Florence inclusief een dagtrip met een Fiat 500.

De Rivièra van Athene

Hier vind je de goedkoopste vlieg- en accommodatiecombinaties naar Athene Riviera in Griekenland.

Stedelijke drukte en paradijselijke stranden

3 nachten in Bangkok & 9 nachten in Phuket

Dubrovnik en Montenegro

2 nachten in Dubrovnik & 5 nachten in Kotor

Malaga

Hier zijn de goedkoopste vlucht en accommodatie combinaties naar Malaga in het zuiden van Spanje

Onder de zon van de Riviera - combineer Nice & Antibes

Verblijf 2 nachten in Nice & 5 nachten in Antibes

Brac - Prachtige stranden en kristalhelder water

Hier vind je de goedkoopste hotel en vlucht combinaties naar het Kroatische eiland Brac.

Makarska Riviera

De Makarska Riviera, gelegen tussen Split en Dubrovnik, heeft kleine, charmante dorpjes en wordt begrensd door hoge bergen en prachtig omlijst door de eilanden Brac en Hvar.

Spitsbergen

Ga op avontuur naar de meest noordelijke bewoonde archipel ter wereld!

Reis door Baskenland

4 nachten Bilbao & 5 nachten San Sebastian

Bangkok

Bangkok is een stad van contrasten, traditionele markten en heerlijk eten op straat.

Wijntour in Frankrijk

Bezoek drie van de beste wijngebieden van Frankrijk: Elzas, Bourgogne en Champagne.

Helsinki en de Baltische staten

Verblijf op het Toscaanse platteland

Fattoria degli Usignoli is de accommodatie voor wie Toscane niet alleen wil ontdekken, maar ook actief wil zijn tijdens de vakantie. De locatie betekent dat je maar een uurtje hoeft te rijden naar het prachtige Florence en de Chianti!

Culinaire reis naar Bologna

Eet je een weg door de restaurants van Bologna en leer hoe je zelf pasta maakt!

Faeröer

Welkom op de Faeröer Eilanden! Deze prachtige, met gras begroeide eilanden liggen midden in de Atlantische Oceaan en hebben overal waar je kijkt hoge bergen en watervallen! Dichter bij een ongerept paradijs dan dit kun je bijna niet komen!

Ontdek de charme van Zuid-Italië

4 nachten in Sorrento & 3 nachten Napels incl. boottocht naar Capri en uitstapje naar Pompeii.

Zuid-Corsica

Welkom op Corsica, een eiland dat een prachtige mix is van Noord-Italië en Frankrijk op zijn eigen unieke manier!

Georgische eten- en wijnreis

De bakermat van de wijn, Georgië, biedt een culinaire ervaring die bekend aanvoelt, maar toch volledig vreemd is.

Hoogtepunten van IJsland

Walvissafari, IJslandse paarden, geisers, watervallen en warmwaterbronnen op dezelfde reis. Een onvergetelijk lang weekend!

Istrië

Het schiereiland Istrië in Kroatië is een van de mooiste kuststroken in het noordelijke Middellandse Zeegebied!

Eettrip naar Bilbao

4 nachten in Bilbao incl. privé workshop voorbereiding van Pintxos en lunch

Drie Italiaanse steden

3 nachten in Rome & 2 nachten in Florence & 2 nachten in Venetië.

Rome

Rome is een unieke stad, met eeuwenoude bezienswaardigheden om bijna elke hoek!

Corfu - Parel van de Ionische Zee

Het strand van Porto Timoni is reden genoeg om hierheen te gaan!

Eilandhoppen in Griekenland

Een droomvakantie die iedereen zou moeten beleven! Reizen tussen Griekse eilanden per boot is magisch!

Bali en Gili

Deze rondreis op Bali en Gili begint in Ubud, gaat zuidwaarts naar Jimbaran/Uluwatu, een snelle boottocht oostwaarts naar de Gili-eilanden en eindigt in Seminyak/Canggu.

Londen en Oxford

Combineer winkelen in Londen met een van de mooiste steden van Engeland, Oxford.

Korčula

Ervaar het beste van Kroatië - een week rust in de Kroatische archipel!

Smaakvol Napels

4 nachten in Napels incl. begeleide smaakrondleiding en een kookles

Ontdek Slovenië

Ondanks zijn kleine formaat biedt Slovenië alles wat je wilt voor een vakantie!

Verblijf in het coolste wijngaardhotel van Spanje!

Het designhotel Marques de Riscal, ontworpen door Frank Gehry, heeft zowel goede wijn als een restaurant met Michelinsterren!

Verken Mallorca & Menorca op dezelfde reis

een strand vol mensen en bomen op een zonnige dag

5 nachten op Mallorca & 5 nachten op Menorca

Wenen

Hier vind je de goedkoopste en beste vlieg- en accommodatiecombinaties naar Wenen.

Wijnavontuur in het prachtige Italiaanse landschap

Venetië - Valpolicella wijngebied - Chianti-regio - Bologna

Lissabon

Prachtige bezienswaardigheden, schitterende plekken, charmante buurten, winkels en plaatselijke delicatessen. Lissabon is de hoofdstad van het zonnige Portugal en is zeker een bezoek waard!

Ardèche & Arles: Actieve vakantie met bezienswaardigheden

7 nachten in Ardèche & 4 nachten in Arles

Eilandhoppen in Kroatië - Van Split naar Dubrovnik

Brac - Hvar - Korcula - Mljet - Dubrovnik

Met zandstranden en het hele jaar door zon is het geen wonder dat Kos al eeuwenlang toeristen aantrekt!

Krakau en Warschau

Combineer klassiek Krakau met metropool Warschau - twee tegenpolen van elkaar, die beide op hun eigen manier mooi zijn.

Wenen en de Wachau-vallei

Combineer de Oostenrijkse hoofdstad met het prachtige wijngebied Wachau

We zijn op een spannende reis om uw reizen gemakkelijker en aangenamer dan ooit te maken - en we hopen dat u ons zult vergezellen.

Bij Sembo willen we uw reis speciaal maken. We begrijpen dat het plannen en boeken van reizen lastig en tijdrovend kan zijn, daarom hebben we de taak op ons genomen om het hele proces voor u te vereenvoudigen.

Met Sembo kun je je hele reis op een eenvoudige, soepele en flexibele manier verkennen, plannen en boeken. We zijn er trots op dat we het enige digitale reisbureau zijn waarmee je alle onderdelen van je reis - van accommodatie tot activiteiten en vervoer - in één zoekopdracht kunt boeken. Dit betekent dat je prijzen in realtime kunt vergelijken.

Waarom zou u voor Sembo kiezen? Wij begrijpen dat je tijd kostbaar is en dat je reis uniek is voor jou. We bieden niet alleen een boekingsservice - we bieden een hele ervaring op maat van jouw behoeften en wensen.

En het beste van alles? We zijn er voor je, bij elke stap. Onze Prijsgarantie en Reisgarantie geven je gemoedsrust wanneer je bij ons boekt, en ons supportteam staat klaar om je te helpen met eventuele vragen of problemen.

Achter Sembo staat een lange geschiedenis van innovatie en passie voor reizen. Sinds 1987 hebben we de industrie uitgedaagd door betaalbare reispakketten aan te bieden naar spannende bestemmingen over de hele wereld. Nu zetten we de volgende stap in onze ontwikkeling door een volledig uniek digitaal reisbureau te bouwen dat het je nog gemakkelijker zal maken om de wereld te ervaren.

Welkom bij het nieuwe Sembo. Wij zijn er om je te helpen je reisdromen waar te maken en we staan klaar om je mee te nemen op een reis die je nooit zult vergeten.

Sembo onderdeel van de Stena Line Travel Group

Sembo is onderdeel van de Stena Line Travel Group, dat deel uitmaakt van de Stena Sphere. Stenasfären is een groep die Stena AB, Stena Metall AB en Stena Sessan AB omvat. De groep heeft meer dan 22.000 werknemers en een omzet van meer dan SEK 90 miljard, met een winst van meer dan SEK 6,2 miljard (2022).

Hallo! Ik ben Amelia, uw reisexpert hier bij Sembo. Voer hieronder je reisplannen in om inspiratie of hulp te krijgen bij het plannen van je volgende reis.

Bijvoorbeeld: “Wij zijn drie mensen die deze zomer een roadtrip van 12 dagen willen maken in Italië”.

 +44 20 8016 0993

Sembo is part of Stena Line Travel Group AB and is based in Helsingborg. Sembo provides accommodation while Stena Line Scandinavia AB or ForSea Sverige HH AB and Direct Ferries are responsible for the ferry trip. Sembo also arranges other transportation services such as airline tickets, rental cars, trains and transfers. Payment of both transportation and accommodation is made to Sembo (Stena Line Travel Group AB).

Sembo is aimed at private travelers and we ask you to read these travel conditions carefully before booking your trip as you accept Sembo's travel conditions when booking travel services via the website. Unless otherwise agreed, you as a customer choose products and services, or a combination of these, from the range available on the website.

You are responsible for providing us with correct contact information so that we can contact you for important information. We will inform you of any changes by email. In cases where you have provided incorrect contact details, we are not responsible for not providing you with important information. You are the person in whose name the booking is made. You are also responsible for paying for the booking. It is also your responsibility to ensure that you can receive our communications. We will not be held liable if you do not receive a message from us due to circumstances reasonably beyond our control: you have entered an incorrect email address, your email settings do not allow receipt of our mail, or your email settings treat our email as spam.



Responsibilities and obligations for the execution of the trip

When you book a trip through the website, you agree that Sembo acts as an intermediary between you and the service providers. Under no circumstances can Sembo be held responsible for travel services booked through other providers. Nor does Sembo accept responsibility for any inaccuracies in the information displayed on the website that has been provided by the respective service provider. When Sembo arranges services for a supplier, the supplier is responsible for the performance of the service and the supplier's travel and transportation conditions apply. Sembo as an intermediary party is not responsible for, for example, timetable changes, canceled flights/ferries, lost luggage, bankruptcies or anything else related to the actual completion of the trip. Any claims in connection with the lack of completion of the trip must therefore be addressed directly to the supplier.



Sembo reserves the right for technical problems and price errors that are beyond our control. Sembo reserves the right to contact the customer, via e-mail within 48 hours during our regular opening hours on weekdays, in case of technical problems and price errors on e.g. airline tickets, luggage and seating.

If there is an obvious error when booking your trip, Sembo will either offer you the opportunity to pay the correct price and thus keep the booking or Sembo will cancel your trip without penalty.

Sembo has no obligation to provide travel services at an incorrect (lower) price even if you have received a booking confirmation, if the error should have been reasonably obvious to you.


The booking can be paid with these payment options:

- Trustly, bank transfer
- Card payment with Visa, MasterCard
- We reserve the right to refuse card payment in case of suspected card fraud. If fraud is suspected, we may require identification at the time of payment.




Paid directly at the time of booking and the payment is then binding.




"Economy" is paid at the time of booking.




A deposit of 10% of the amount or at least £50, as well as cancellation insurance is paid within 2 hours of ordering. For departures within 25 days, the full amount must be paid at the time of booking.




Deposit of 10% of the amount or at least £50, and cancellation insurance is paid within 2 hours of ordering. For departures within 45 days, the full amount must be paid at the time of booking.

For bookings at a special rate, also referred to as 'No Refund', the booking is payable immediately and is non-refundable in case of change or cancellation. If the final payment is not received by the due date, we have the right to consider the booking as canceled. We also refer to our terms and conditions regarding cancellation, including the statutory costs, in these Terms and Conditions.



Once you have booked your trip, a booking confirmation will be sent to your email. This is when the brokerage agreement between you as a customer and Sembo comes into force. If you do not receive a booking confirmation within one hour of completing your booking and none of our customer service representatives have contacted you by email or phone to inform you of any problems, please contact us by phone for confirmation.

As soon as your electronic tickets have been issued, you will receive a confirmation email with a ticket number. It is at that point that a binding contract between you as a customer and the relevant carriers has been concluded.

Flight prices and seat availability information are entered directly by the airline in question. If the airline has changes that are beyond our control (e.g. changes in price, seat availability or other) and that occur after the booking confirmation has been sent but before the contract with the airline has become binding (as stated above), the contract will not take effect and we, Sembo, will make a refund to the same payment option used at the time of booking. We may contact you and give you the opportunity to accept the changed price during regular business hours, but no later than 48 hours after we have been informed of the price change.

For flight bookings where the outward and return journey consists of two separate one-way tickets, these are treated as two independent one-way tickets. The booking process and your booking page will indicate whether the journey consists of two separate, independent one-way tickets. Should there be a schedule change, delay or cancellation on one of the journeys, we will not allow you to change or cancel the other journey, as the airline considers these to be completely separate journeys.

An airline ticket must be used in the order in which it is issued, which means that if you have purchased a return ticket, you must check in on the outward journey in order to use the return journey. If you miss any part of the journey, the airline will automatically cancel the return journey and no refund can be made.

We do not offer tickets to minors traveling without an accompanying adult. Children under 18 must be booked by an adult and travel in the company of an adult. Some countries and airlines refuse entry to children under the age of 18 if they are not accompanied by a guardian. Please note that some airlines require children under 18 to show a birth certificate when traveling.

For air tickets booked with low-cost carriers e.g. Ryanair, Easyjet. The booking confirmation will be sent directly from the airlines to your email address and contains the booking number needed for online check-in. In the unlikely event that you do not receive a confirmation from the airline within 72 hours, you must contact us immediately.

Please note that as a rule, check-in should be done on the airline's website to avoid extra charges at the airport. If you have only booked a flight, please contact the airline directly for assistance.




The right of withdrawal does not apply to transportation or related services such as accommodation under the Distance Contracts Act. Sembo also has no 24-hour rule to apply. Once payment has been made, air tickets are non-refundable.




Please note that some airlines charge a fee for check-in at the airport. For further information, please refer to the individual airlines' websites.




Any local airport taxes/fees must be paid at the airport in local currency and are subject to change at short notice. The fee is determined by the aviation authorities of the respective country. We have no influence on the tax and do not refund the costs.




A service package is a service that we offer to our customers. The traveler orders the service package at the same time as the flight ticket. The service package can also be purchased at any time before departure and also during the journey.



The service package includes the following:


- Finding the best possible options for schedule changes (as directed by the airlines) at no extra cost.

- No additional fees for handling refund requests for canceled flights by the airlines.

- Book special luggage such as golf equipment, etc. - Order special dietary requirements when meals are included (usually not included on domestic flights and flights within Europe).

- Finding the best options and fees when you want to rebook your ticket (airline fees apply)

- Deposit your frequent flyer card with the airline

- Help with changing your name (where airlines allow this, airline fees apply)

- Help with booking baggage and seating where possible (airline fees apply).

Any charges from the airlines will be added. The fee for the Service Package is non-refundable in case of cancellation of the trip or if the airline cannot confirm the requests. If your departure is within 3 days, please contact us by email or phone with your requests. Please note that requests made later than 72 hours before departure cannot be confirmed. Travelers with severe food allergies must contact the airlines directly with the relevant information.

For air tickets booked with low-cost airlines e.g. Ryanair, Easyjet etc. all requests for changes and possible additions must be made directly to the respective airline. If you have not booked the Service Package, we refer you to the airline's website where limited assistance is available. Additional charges from Sembo and third party providers may apply.




A rebookable flight ticket must be purchased and paid for at the time of booking and cannot be added later.

The service is Sembos' own product and this may mean that the ticket is not rebookable with the airlines. The rebooking must therefore be made by our flight department.

In case of rebooking, our flight department must be contacted by e-mail. The rebooking must be made during our regular opening hours, but no later than 48 hours before the original departure. When rebooking, the journey must be completed within one year from the original booking date.

The service allows the rebooking of the flight subject to availability. If the change results in an upgrade to more expensive tickets, the passenger is responsible for this cost. The rebooking can only be done with the same airline as originally booked.



Sembo offers rebooking regardless of airline rules.


- Free rebooking of dates within the same price level and route with the chosen airline. At higher price levels, the difference between the original price and the new price will be added.
- The product does not allow name changes or corrections.
- The flights are used in the order in which they were originally booked, no change of destination is allowed.
- It is not allowed to rebook the ticket for a so-called "stop over".
- The service can be used once, after which it is exhausted.
- After starting the outbound journey, the service is exhausted.
- If the trip is canceled, there is no refund of what has been paid for the Rebookable Flight Ticket service.
- If the change means that the traveler is no longer entitled to a special or promotional price, the difference will be added to the new ticket.
- Sembo is not responsible for information regarding visas, passports, etc. if the trip is extended - The traveler is responsible for any additional services, such as baggage and seat reservations, signed with Sembo or the airline directly.
- If the traveler fails to travel on any route, the rebooking product is exhausted.
- All communication regarding changes is done via email, the traveler is responsible for confirming the matter.
- Sembo does not make any changes to the original booking without the customer's written consent, with the exception of airline changes.




With some airlines, Sembo can offer seat reservation on the plane for a fee. In cases where this is possible, it is indicated in the booking process and the cost may vary depending on the seat selected.

Please note that we can never guarantee your desired seat, as the airline has the right to change seats booked in advance in cases where it is deemed necessary, e.g. when changing aircraft type. There is no obligation to notify either us or you as a traveler.

You can always contact our customer support afterwards if you missed to pre-book a seat on the flight in the booking flow and our agents will provide you with a price proposal if the airline's rules allow for pre-booking a seat.The fee for seat reservation on board is non-refundable, even if your desired seat has not been provided by the airline.




You can view the baggage rules for your trip on the website when searching for flights under "baggage and ticketing rules", and you will also have the option to add baggage in the booking flow if the airline's rules allow it. Please note that baggage is never refundable according to airline rules. Sometimes the airline may not allow us to pre-book checked baggage on your booking, for example if your booking includes a codeshare flight. If it is not possible for us to pre-book baggage on your booking, a refund will be made to you of the amount you paid at the time of booking and refer you to the airline's website or to contact the airline directly to pre-book baggage. Baggage can also be added at the airport during check-in.

You can always contact our customer support afterwards if you missed adding baggage in the booking flow and our agents will provide you with a quote if the airline's rules allow for pre-booking baggage. Extra/special baggage information (dimensions and weight) must be communicated to us at the time of booking as the request must be sent to the airline and will only be confirmed if space is available. The airline often charges a fee for extra baggage and payment is made at check-in.

Please note that it is always necessary to add and pay for baggage again when rebooking a flight, as it is not possible, according to the airlines' rules, to transfer already paid baggage to a new ticket.

You as a customer are responsible for checking the rules that apply to baggage with the respective airline you are traveling with.

We are not responsible for lost or damaged baggage. A loss/damage report must be made by you directly at the airport on a PIR (Property Irregularity Report).




To protect you in case of unexpected events, we recommend that you subscribe to our cancellation policy. Cancellation cover can only be taken out at the time of booking and cannot be removed or refunded after the contract has been concluded.

A traveler who has taken out cancellation insurance can, upon presentation of a valid medical certificate, cancel the trip with a deductible of 5% until the trip has started.

Cancellation cover applies in the event of acute illness, accident or death affecting the traveler himself, the traveler's spouse/cohabitant, children, parents, siblings or person with whom the traveler has jointly booked the trip, before departure but after the agreement has become binding. Cancellation cover does not apply in the event of illness that was known at the time of booking or in the event of complications in connection with pregnancy, after the 30th week of pregnancy. Medical certificates must be issued on a special form that can be 

 and must be received by Sembo no later than 14 days after the cancellation date. Medical certificates received later will not be processed. The cost of the cancellation cover and excess will not be refunded in the event of cancellation.




Passport, visa and/or health requirements are subject to change and you must therefore contact the relevant authority (embassy, consulate, etc.) well in advance of your departure. It is your responsibility to have a valid passport and (if applicable) a visa. It is important to remember to take into account all transit points on the journey where a visa is also required. It often takes some time to obtain a visa, so we advise you to apply for it well in advance. Sembo takes no responsibility for customers who do not have the right documents or for costs caused by deficiencies in the traveler's documents.

Each destination has its own requirements for entry documents, vaccinations etc. which may also vary depending on the nationality of the passenger. It is your responsibility to obtain this information. Any incidents arising from non-compliance with such official rules shall not be considered our responsibility. We therefore encourage you to always check which different documents are required at the chosen destination or in the transit countries and the time taken for the relevant actions.




In case of a stopover, transfer and accommodation costs may be incurred. We are not responsible for these costs, nor for any costs you may incur due to changes in flight times. We do not reimburse these costs.




Airline tickets are personal. It is extremely important to always double-check that you have entered the correct name before clicking on book and pay, as names in an airline ticket cannot usually be changed. It is the customer's responsibility that the names match the traveler's passport.Please note that fictitious names for infants are not accepted.In cases where we can make name changes, the airline's fee/ticket and our administration fee from £60/ticket will be added.

In order for us to investigate the possibility, you must have a Service Package. A change request must be made no later than 24 hours before departure during our opening hours on weekdays.
For early departure change requests, we recommend that you contact the airline in question directly.




Rebooking can only be done if the airline's conditions on your ticket allow it. It is the airlines that set these conditions and nothing we can influence. If changes are allowed, the airline's costs and our administration fee from £50 will be added.

If you wish to rebook your trip, this must be done no later than 24 hours before departure, during our opening hours on weekdays. For requests for early departure rebooking, we recommend that you contact the airline in question directly.

If you booked additional baggage and rebook your flight ticket, new baggage must be booked and paid for as baggage cannot be transferred to the new flight ticket issued upon rebooking. Please note that it is not possible to add more people to an existing flight reservation.If you have purchased a Rebookable Flight Ticket, the terms and conditions for that product must be followed.




We cannot be held responsible for rebookings, schedule changes or flight/ferry cancellations. You are responsible for checking any timetable changes before departure. We do not accept responsibility for cancellations due to environmental disasters, war, strikes or other unforeseeable events. Any further claims by you must be made directly to the airline as we follow airline policies.

Any change or refund request will incur an administration fee per ticket.




If your flight is delayed or canceled due to an unforeseeable event, you have no right to compensation. This is a case of force majeure and airlines cannot be held liable. An unforeseeable event includes air traffic control strikes, extreme weather conditions or political unrest.




Refunds are processed in accordance with the service provider's terms and conditions. If you are entitled to a refund, your refund will be made to the same payment method used to pay for the booking.

All refunds are paid by the relevant service provider and we as an intermediary have no influence on the service provider's processing time.
As an intermediary, we will only process a refund if we have received a refund from the relevant service provider.
Any additional products such as service packages, cancellation protection, rebookable tickets, baggage, etc. are never refundable.




Paid for all services and requests.
£30 / booking




For any refunds you have requested, including requests for refunds of fares, taxes, fees and/or charges from the airline. The fee also applies to our administrative work in case of a cancellation by the airline. £50 / air ticket




When you wish to rebook/change e.g. change of flight departure, change of name.
£60 / airline ticket Please note that any changes and/or refunds are subject to the airline's terms and conditions and the airline's ticketing rules. Additional charges may be applied by the airlines.
If the requested rebooking results in a more expensive ticket, or if the change means that the passenger is no longer entitled to the promotional price, the customer will have to pay the difference in price.


The contract is binding on both parties once we have confirmed the booking in writing and you have paid the deposit or the full amount. (However, we reserve the right to make technical and apparent pricing errors.) If we do not receive payment by the due date indicated on your booking confirmation, the booking will be considered cancelled.Bookings are confirmed by email.You are responsible for checking that the confirmation corresponds to what is booked.

We reserve the right to refer you to an equivalent or better accommodation option if circumstances beyond our control force us to do so. You must be informed of the new option as soon as possible. You have the right to terminate the contract if changes make the trip significantly worse and must inform us within a reasonable time. We will refund the amount you paid for the accommodation as soon as possible. If changes result in a deterioration, you are entitled to a discount on the price.

If, after the contract becomes binding, there is an increase in costs for us, if the price increase is due to changes in transportation costs, taxes or charges, we have the right to increase the price of the trip by an amount equal to the increased cost. We reserve ourselves against changes in exchange rates and obvious printing/publishing errors.

We cannot be held responsible for the closure of roads, shops, restaurants, pools, elevators and the like that may occur after our information has been collected, nor for other events beyond our control.

Some hotel texts are imported by third party hotel banks. These texts are not quality controlled to the same extent as accommodation with the "Carefully selected" stamp. Sembo therefore reserves itself against obvious errors in these texts and cannot be held responsible for their content. Imported texts are continuously updated and may therefore differ over time.

We cannot guarantee that a holiday home is suitable for people with allergies and sensitivities. Nor can we guarantee that the accommodation is disabled-friendly.




Travel documents will be sent by email once full payment has been received by us. If the documents have not reached you at least 7 days before departure, we must be contacted immediately.




The traveler cannot invoke errors that have not been notified to Sembo within 72 hours of the discovery of the error. If the traveler leaves the booked accommodation without informing Sembo, the right of complaint is lost.




Some hotels/apartments require a "Resort Fee" or "Club Card". These supplements are mandatory and must be paid on site. The supplement provides access to various facilities such as sun beds, towels, beach service, gym, parking, shuttle bus and/or various activities. The resort fee is very common in the USA, Mexico and the Caribbean. Club cards are common in Europe, such as Italy. The fee may vary, based on the number of travelers or per room/apartment. As far as we have the information, it is displayed on our website. As the fees vary throughout the year (high/low season) and the content changes, we cannot take responsibility for what applies to the individual accommodation.

